TERMS & CONDITIONS
LIMO HIRE AGREED PRICE
The Agreed Price is the price to be paid for the journey as agreed between Maya's Hummer Hire as a company and the customer. The times, route and other details of the journey are stipulated on the Booking Confirmation. Any requests to modify any of these details should be made to us at least a week in advance of the date of travel and we will endeavour to accommodate minor changes to the customer’s requirement, subject to our ability to do so.
LIMO HIRE VEHICLE SUPPLIED
We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. We can request a preferred vehicle colour for you but cannot guarantee colour. We reserve the right to subcontract work to other companies that can provide you with a vehicle of similar type & seating capacity if our vehicle is already booked, or has any mechanical problems. If any issues should occur with the vehicle or the service you receive from another company we recommend you contact them directly. Limos in Maya's Hummer Hire cannot be held responsible for the services provided by the company that supplied the vehicle.
LIMO HIRE TYPE
We have a wide range of options, any limo you hire, the inside of the car will be cleaned and replenished as necessary between these hires.
LIMO HIRE PAYMENT
All bookings are confirmed by the payment in advance of a non-refundable deposit of 200 Dollars. The balance due is the amount outstanding net of any deposit paid. Balance is due 1 week before the hire date. Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking.
ADDITIONAL LIMO HIRE CHARGES
The hire agreement between us includes specified pick-up and drop points. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional cost or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer. The overtime charges are usually in 15 min increments based on the agreed hourly rate plus a further administration fee will be automatically charged to the Hirers credit card if the Hirer has not paid the same to the Chauffer at the conclusion of the hire.
Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques or foreign currency as payment on the day of hire. In the event that payment of overtime charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Credit card payments are subject to a surcharge on the transaction amount.
We reserve the right to charge the customer a minimum of 500 dollars for any damage to or soiling of the limousine or any of its equipment caused by you or members of your party. Payment of the minimum damage charge must be settled before the end of the hire. We do not accept cheques, or foreign currency as payment on the day of hire. In the event that payment of damage-related charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid. Credit card payments are subject to a surcharge on the transaction amount. Where the cost of rectification or repair may, in the view of the driver, exceed 500 dollars, the minimum charge will be made by the method described above and a further amount invoiced to the customer to reflect the cost of restoring the vehicle to its previous condition. Smashed, missing or broken glasses will be charged at $ 20 per glass. The Maya's Hummer needs to provide a valid credit card number prior to the hire date as a security for any damages for all the bookings. It includes incitement to ANY THIRD PARTY, which results in damage to the vehicle or its contents.
Alcohol & Drug Consumption
We do not serve alcohol and drug use is prohibited by law. Thus, any damage to the property like broken glasses & others due to alcohol consumption or drug usage must be disbursed by the Maya's Hummer. The driver has the right to terminate run without refund if there is blatant indiscretion on the part of the client.
Underage drinking is strictly prohibited and if someone brings there own, Maya's Hummer will be fully responsible for it.
We are not responsible for any unfortunate injuries that occur to people while boarding the vehicle and/or getting off as well as during the journey or service period.
CANCELLATION OF BOOKING
A FULL CANCELLATION FEE will apply to all Bookings Cancelled by the Customer.
ALL Payments made towards the booking prior to CANCELLATION will be absorbed by the Company and are STRICTLY NON REFUNDABLE.
Full flight details help us to give you punctual service. We will make reasonable attempts to monitor incoming flight times, but we are unable to access reliable information until shortly before scheduled arrival times. If your return flight is going to be delayed, you should make contact with Limos in Maya's Hummer Hire office on 0458 780 001 to notify us, so that we can adjust our schedules and rearrange drivers. We will endeavour to accommodate delayed flight times, but cannot be held liable should circumstances prevent us from being able to respond to changes. In the event that we are reasonably notified of delays, we reserve the right to make additional charges for subsequent collection. Increased airport security means that we are unable to offer a full ‘meet and greet’ service at most Australian airports. To make detailed pick-up arrangements between you and your driver, please call the Limos in Maya's Hummer Hire office on 0458 780 001.
Unfortunately, we are unable to take responsibility for the loss of property left in the vehicle at any time or under any circumstances.
We operate a large fleet of vehicles which are maintained to a high standard. In the unlikely event of a breakdown or the car being rendered unserviceable (for example, in the event of a collision), we will use our best endeavours to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.
CONSUMPTION OF FOOD
HIRER and the people along with host are not allowed to consume food unless there is a specific agreement with the company.
We always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside our control (for example, traffic congestion or bad weather) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practicable, we will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period.
The 'MAYA'S HUMMER' accepts all of the above-mentioned terms and conditions.